hibij Frequently Asked Questions
Everything you need to know about playing on hibij — accounts, deposits via bKash and Nagad, cricket betting, bonuses, and staying safe in Bangladesh.
This FAQ covers the most common questions asked by hibij players across Bangladesh — from Dhaka and Chittagong to Sylhet and Cox's Bazar. Whether you are brand new to hibij or a returning player, you will find clear, direct answers here on accounts, payments, games, promotions and responsible gaming. If your question is not covered, email our support team at [email protected].
Account & Registration
4 questions on signup, KYC and login issues
Deposits & Withdrawals
5 questions on bKash, Nagad, Rocket and timing
Games & Cricket Betting
4 questions on cricket, slots and live casino
Bonuses & Promotions
4 questions on welcome bonus and wagering
Safety & Responsible Gaming
4 questions on security, 21+ and self-exclusion
Live Casino & Slots
Hundreds of titles from top global providers
Account & Registration
How do I create a hibij account in Bangladesh?
Creating a hibij account takes under two minutes. Visit hibij.org, tap the registration button, enter your mobile number, choose a secure password and confirm your age is 21 or above. A one-time verification code is sent to your phone. Once confirmed your account is open and you can make your first bKash or Nagad deposit immediately.
What documents do I need for KYC verification on hibij?
hibij requires a valid Bangladesh National Identity Card (NID) or passport for KYC. Upload a clear photo of the front and back of your NID through the verification section of your account settings. KYC is required before your first withdrawal and is typically reviewed within 24 hours during Bangladesh Standard Time business hours.
I forgot my hibij password — how do I reset it?
On the hibij login page, tap 'Forgot Password' and enter the mobile number registered to your account. You will receive an SMS with a reset link. Follow the link, choose a new password with at least 8 characters mixing letters and numbers, and log in. If you no longer have access to your registered number, email [email protected] for manual assistance.
Can I have more than one hibij account?
No — hibij permits exactly one account per person. Duplicate accounts violate our Terms & Conditions and may result in the suspension of all related accounts and forfeiture of any balances. If you accidentally created a second account, contact [email protected] immediately and the team will merge or close the duplicate without penalty.
Deposits & Withdrawals
How long does a bKash deposit take on hibij?
bKash deposits on hibij are credited instantly in almost all cases — typically within 30 seconds of the transfer completing on your bKash app. If a deposit has not appeared in your hibij balance after 10 minutes, take a screenshot of the bKash confirmation and send it to [email protected] for fast resolution.
What is the minimum deposit amount on hibij?
The minimum deposit on hibij is ৳200 via bKash, Nagad, Rocket and Upay. Bank transfers via Dutch-Bangla Bank, BRAC Bank or Sonali Bank carry a ৳500 minimum. There is no maximum single deposit limit, though your chosen payment provider may apply their own daily transaction caps.
How do I withdraw money from hibij to Nagad?
To withdraw to Nagad, log in to hibij, go to the Cashier section and select Withdrawal, then choose Nagad as your method. Enter the Nagad mobile number linked to your account and the withdrawal amount (minimum ৳500). Withdrawals to Nagad are processed within 1-4 hours during Bangladesh Standard Time business hours, and your KYC must be approved first.
Are there any withdrawal fees on hibij?
hibij charges zero fees on all withdrawals. You receive the exact amount you request with no deductions taken by the platform. Note that your mobile banking provider (bKash, Nagad, Rocket) may charge their own standard transaction fee on incoming transfers — this is outside hibij's control and varies by provider.
What is the maximum withdrawal limit per day on hibij?
The standard daily withdrawal limit on hibij is ৳50,000 per transaction method. Players who have completed advanced verification (additional document review) may request a higher limit by emailing [email protected]. High-volume withdrawals via bank transfer to BRAC Bank or Dutch-Bangla Bank can accommodate larger amounts with prior arrangement.
Games & Gameplay
Can I bet on BPL cricket matches on hibij?
Yes — hibij offers full betting coverage for Bangladesh Premier League (BPL) matches, including match winner, top batsman, highest over, correct score and many other markets. BPL markets open as soon as official fixtures are confirmed. hibij also covers IPL, T20 World Cup, ICC tournaments and international matches involving the Bangladesh Tigers.
Does hibij offer live in-play cricket betting?
Yes, hibij provides live in-play betting on cricket matches. Odds update ball-by-ball during supported matches, and you can place bets on markets such as next wicket, runs in next over, partnership total and match result. A stable internet connection is recommended for in-play betting to ensure you see current odds before confirming your stake.
Can I play hibij slots on my Android or iOS phone?
Absolutely — hibij is fully optimised for mobile play on both Android and iOS browsers with no app download required. All slot titles, live casino games and sports betting markets load directly in your mobile browser. For the best experience, use Chrome on Android or Safari on iPhone with a 4G or Wi-Fi connection.
Are hibij's casino games fair and certified?
All casino games on hibij use certified Random Number Generator (RNG) technology supplied by reputable providers including Pragmatic Play, Evolution Gaming, NetEnt and Spribe. Published Return to Player (RTP) percentages are available within individual game info panels. hibij does not modify game outcomes — the RNG is controlled entirely by the software provider.
Bonuses & Promotions
What welcome bonus does hibij offer new players?
hibij offers a welcome bonus on your first deposit — the current offer is displayed on the hibij Casino promotions page and is updated regularly. The bonus is credited to your account automatically once your qualifying deposit is confirmed. Check the promotions page after logging in for the most up-to-date bonus amount and eligibility requirements.
What is the wagering requirement on hibij bonuses?
Wagering requirements on hibij bonuses vary by promotion — each bonus has its specific rollover stated clearly in its terms. Typically, a welcome bonus must be wagered a set number of times before winnings from bonus funds can be withdrawn. Always read the specific T&C of each promotion before opting in to ensure the wagering requirement suits your play style.
Do hibij free spins expire?
Yes — free spins awarded on hibij have an expiry period that is stated in the promotion terms, typically 7 days from the date of issue. Unused free spins are forfeited after expiry. Winnings from free spins are usually credited as bonus funds and are subject to their own wagering requirement before they can be withdrawn as real money.
Can I use a hibij bonus on cricket betting?
Some hibij promotions are sports-specific and can be used on cricket betting markets including BPL and IPL fixtures, while others apply to casino games only. The eligible game types for each bonus are listed in the promotion's individual terms. A sports welcome bonus, for instance, would apply to cricket and other sports markets but not to live casino tables.
Safety & Responsible Gaming
Is hibij safe to use in Bangladesh?
hibij uses SSL encryption on all connections, meaning your personal information and financial transactions are protected to the same standard used by international banks. Player funds are held separately from operational funds. The platform uses certified RNG software and enforces strict KYC verification to prevent fraud, identity theft and underage access.
What is the minimum age to play on hibij?
The minimum age to register and play on hibij is 21 years old. This applies to all players in Bangladesh without exception, covering sports betting, live casino, slots and all other game types. Age is verified via NID before withdrawals are processed. hibij takes underage gambling very seriously and will permanently close any account found to belong to a person under 21.
How do I self-exclude from hibij if gambling becomes a problem?
If you feel gambling is becoming a problem, hibij provides free self-exclusion directly from Account Settings under the Responsible Gaming section. You can choose a period of 1, 3, 6 or 12 months — the exclusion takes effect immediately and cannot be reversed early. For permanent account closure, email [email protected] with the subject 'Permanent Self-Exclusion' and your account will be closed within 24 hours.
How do I contact hibij customer support?
The fastest way to reach hibij support is by emailing [email protected]. Include your registered mobile number and a brief description of your issue so the team can respond quickly. Support is available in English and responds within a few hours during Bangladesh Standard Time. For responsible gaming emergencies such as self-exclusion requests, emails are prioritised and actioned within one hour.
Still Have Questions? We Are Here to Help
Our support team responds within a few hours. Or jump straight into hibij Casino and explore cricket betting, live casino and slots — all in BDT.
Explore hibij Casino Login to Your Account