hibij Privacy Policy

1. Introduction

This Privacy Policy describes how hibij ("we", "us", "our") collects, uses, stores, shares and protects the personal information of players and visitors who access the hibij platform at hibij.org. It applies to all services offered by hibij, including online casino games, sports betting, payment processing and customer support.

By registering an account or otherwise using hibij services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not consent to this policy, you should not use hibij. This policy should be read alongside our Terms and Conditions, which govern the overall use of the platform.

3. How We Use Your Information

hibij processes personal data only for lawful, specified and legitimate purposes. We do not process your data in a manner incompatible with the purposes for which it was collected. The primary purposes for which we use your data are listed below.

• To create and maintain your hibij account, including verifying your identity and age in compliance with our 21+ policy.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard, and to maintain accurate financial records for regulatory purposes.
• To detect, investigate and prevent fraud, money laundering, prohibited activity and unauthorised account access.
• To deliver customer support — including responding to queries, resolving complaints and providing account assistance — primarily via email to [email protected].
• To send you service-related communications such as account notifications, security alerts, withdrawal confirmations and responsible gaming reminders. These are not optional — they are a core part of account management.
• To send optional promotional communications about bonuses, new games and seasonal offers — but only where you have explicitly opted in to receive marketing messages. You may opt out at any time by contacting [email protected].

hibij will never use your personal data to make fully automated decisions that have a significant legal effect on you without providing a mechanism for human review. Where automated systems flag an account for investigation, a human review process is always initiated before any account action is taken.

4. Legal Basis for Processing

hibij processes personal data only where a valid legal basis exists. Depending on the activity, the applicable legal basis is one of the following.

• Contractual necessity: Processing your registration data, transaction data and account communications is necessary to fulfil our contract with you as a hibij player.
• Legal obligation: Processing KYC documents, financial transaction records and activity logs is required to comply with anti-money-laundering regulations and age verification requirements.
• Legitimate interests: Processing technical and usage data to maintain platform security, detect fraud and improve the platform serves hibij's legitimate interest in operating a safe and reliable service.
• Consent: Sending optional promotional communications is based on your explicit opt-in consent, which you may withdraw at any time by contacting [email protected].

6. Cookies and Tracking Technologies

hibij uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your logged-in session, and to gather aggregated analytics data that helps us improve the platform. We do not use third-party advertising cookies or cross-site tracking technologies.

• Essential cookies: Required for the platform to function. They maintain your session, store authentication tokens and preserve your language and settings preferences. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: Collect aggregated, anonymised data about how players navigate the platform — such as which pages are visited most and how long sessions last. This helps us identify and fix usability issues. No personally identifiable information is stored in analytics cookies.
• Preference cookies: Store your optional settings such as language preference and responsible gaming tool configurations so they persist between sessions.

You can manage or disable non-essential cookies at any time through your browser settings. Most modern browsers allow you to block or delete cookies selectively. Disabling essential cookies may prevent you from logging into your account or using certain platform features. For questions about our cookie use, contact [email protected].

8. Your Privacy Rights

hibij respects your rights over your personal data. To exercise any of the rights below, contact [email protected] with the subject line 'Privacy Request' and provide sufficient information for us to verify your identity. We aim to respond to all privacy requests within 30 days.

• Right of access: Request a copy of the personal data hibij holds about you. We will provide a summary of all data categories and the data itself in a readable format.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (for consent-based processing), or where you object to processing based on legitimate interests and there are no overriding grounds.
• Right to restriction: You may request that we restrict processing of your data — for example while a rectification request is being assessed, or while an objection to processing is being considered.
• Right to withdraw consent: Where processing is based on consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

hibij will not charge a fee for handling privacy requests submitted in good faith. Where a request is manifestly unfounded or excessive, hibij reserves the right to charge a reasonable administrative fee or to decline the request, with written reasons provided.

10. Children's Privacy

hibij is strictly an adults-only platform. No person under the age of 21 is permitted to register or use hibij. We do not knowingly collect personal data from anyone under 21. If we discover that personal data has been collected from a person under 21, we will delete that data immediately and permanently close the associated account. If you believe a minor has registered on hibij, please contact [email protected] immediately.

12. Changes to This Privacy Policy

hibij reserves the right to update this Privacy Policy at any time. Where a material change is made to how we collect or use personal data, we will provide advance notice by posting a prominent notice on the hibij platform and, where feasible, by notifying you at the contact details registered on your account. Non-material changes — such as clarifying existing language or correcting typographical errors — may be made without advance notice.

Your continued use of hibij after an updated Privacy Policy has come into effect constitutes your acceptance of the revised policy. The current version of this policy is always available at hibij.org/privacy-policy, identified by the Last updated date shown at the top of this page.